Highly Stressed and Highly Depressed – Onboarding Today’s New Hires Requires New Approaches

​Highly Stressed and Highly Depressed
Onboarding Today’s New Hires Requires New Approaches.

An increasing number of young adults struggle when adjusting to new work environments. These 4 steps will help your new hires succeed.

The United Nations and the World Health Organization warn that emerging adults will suffer increasing mental health issues for the next 10 years. Adjusting HR practices will improve the onboarding of new hires.

Four important steps will help these new hires succeed in your organization: know your audience, reset expectations, deliver bite-sized instructions, and repeat often.

1. Know your audience

Employers have complained that over the last 20 years, new hires have worsened at adjusting to professional workplaces, showing difficulty engaging with colleagues, clients, and supervisors. The Coronavirus pandemic grossly accelerated this trend by increasing the percentage of youth and young adults experiencing mental health issues.

• In 2021, the US Surgeon General warned that youth were experiencing devastating mental health effects from challenges of their generation. In 2022, the World Health Organization and United Nations reiterated these concerns, noting that emerging adults were suffering at a global level, especially among vulnerable subgroups.

 

• Emerging adults experience tragedies more concretely and immediately than older adults. Mass shootings (often at schools), fires and floods, food and water shortages, and political crises all stress this demographic more severely than older adults.

 

• A new population of high school and middle school students has arisen since the pandemic: those who performed well before the pandemic but now cannot get out of bed to attend school. Many can’t even attend online classes.

If you hire young adults, know that an increasing percentage of your candidates experience stress and depression, and that this trend will continue for a decade.

2. Reset expectations

Rather than seeking candidates with high achievements and accolades, we will do better to focus on those who have developed skills for adapting and learning.

• On a resume or cover letter, candidates who describe how they achieved a goal rather than simply listing their accomplishments are more likely to succeed in a new organization.

 

• In an interview, candidates who share with pride how they accomplished a goal, how they adjusted to adversity, or how they resolved conflict are more likely to succeed in a new work environment.

Unlike achievements, skills are transferable, repeatable, and directly applicable to your organization. Skills reflect adaptability and the ability to learn, increasing a candidate’s likelihood of success. Skills indicate the ability to recreate success in a new environment.

3. Deliver bite-sized instructions

Clarify those basic assumptions you think needn’t be said; spell them out in small, simple steps.

• Instead of, “I want you to meet these people,”

 

• Be more specific. “I want you to join our client meeting. Be sure to introduce yourself to each person in the room and make them feel special. Take good notes because you will join this team. Do you need to grab something to take notes?”

Clearly stating expected behavior before its execution helps new hires focus their behavior. You are giving them two jobs: to make good introductions and to learn about the client. You did so by breaking those two jobs down into three simple actions:

• introduce yourself
• make the clients feel special
• take good notes

For those already performing well, your primary objectives are clear. For those who need help executing this expected behavior, they have opportunity to perform. For new hires who simply cannot perform, they will still not perform. Thus, you are not propping up those who should not be in the role, you are simply helping those who can perform do so smoothly and quickly.

4. Repeat these instructions often

After the meeting, provide feedback on their efforts. Affirming what you liked always helps. Avoid negative feedback unless something must be addressed.

• “It looked like their Marketing Manager enjoyed speaking with you – well done connecting with her.”
• “I saw you taking notes; great job.”

For future meetings, provide quick reminders and then shift to having the new hire present to you their meeting goals. These repetitions will train them to self-manage their preparation.

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Health experts warn us that for several years coming, emerging adults will struggle adjusting to new environments. Modifying onboarding will increase success:

• Know your demographic
• Reset expectations
• Give instructions in bite-sized pieces
• Repeat often

When executed well, onboarding will bring out the best in our emerging adults, helping them contribute in unique and masterful ways.